Selected Credentials & Recognition

• Member, NHS England Dementia Steering Group (2020–2024), including COVID pandemic programme membership; regular presenter within national and local NHS clinical networks
• National subject matter expert contributor to best-practice frameworks, including Leeds Beckett University (2017) and DiADeM (2024)
• Author, Royal College of Psychiatrists

National Recognition – System Thinking & Organisational Innovation

• Social Enterprise of the Year (2017) — national recognition for values-led system thinking and co-design, delivered through cross-sector partnership to proactively mitigate pathways to dependency and improve outcomes and experience for patients, carers and local systems
• Employee Ownership Innovation Award (2017) — recognising workforce-led innovation that delivered sustainable change, strong performance and quality standards, and improved outcomes and experience

Flagship Service Leadership – Brighton & Hove Memory Assessment Service (2015–2024)

• Led the service to become a national model of good practice, with learning shared across NHSE national networks and local commissioning systems
• Achieved and sustained compliance with national dementia diagnostic benchmarks (DDR) pre- and post-COVID
• Led two successful MSNAP accreditation cycles, including:
  • Level 3 accreditation (2019)
  • Sustainability Award and Letter of Commendation from the MSNAP Board for >90% standards compliance

Innovation, Pathway Design & Personalisation

• Co-developed the UK’s first community dementia service with a dedicated biomarker (CSF) pathway, in partnership with Roche and neurology colleagues, improving access to enhanced diagnostics, earlier diagnosis and personalised care planning
• Redesigned peri- and post-diagnostic pathways, including:
  • What Matters Most conversations at point of referral and enhanced psychosocial support
  • Early care planning and peer support for people with Mild Cognitive Impairment (MCI)
  • Integrated psychosocial support for patients and families
• Designed and mobilised a dementia peer support programme, supporting adjustment to diagnosis, system navigation and crisis prevention

Inclusion, Equity & Whole-System Improvement

• Provided consultancy and co-led system-thinking transformation projects within the Welsh healthcare system, working with Hywel Dda University Health Board
• Led an LGBTQ+ dementia quality improvement programme in partnership with LGBT Switchboard, improving service personalisation, access and experience